The saga continues. My Father-in-law encouraged me to send Wal-Mart customer service a copy of my Wal-Mart experience post. (see earlier post Is Wal-Mart Worth It?) I received an email about 24 hours after I emailed them about my awful experience. It was very basic. Just stated that they are looking into the issue. Ok. I thought that was as far as it was going to get. Well, yesterday I got a personal phone call from Wal-Mart Corporate. They have contacted the Tega Cay store and told them of my experience. The very nice representative told me that the "deli issues" have been addressed and the service at this particular store should improve. Great. I asked her about being able to check out of the store in a timely manner. She said that with a new store they are not sure how many people to staff for the first year. They don't have any "numbers" to go by. I told her that Wal-Mart is such a large corporation and opens new stores all of the time. Obviously more is better. More cashiers = better customers service = happier customers = bigger return on their investment!!! She didn't see it my way. I guess that is why I'm not in corporate America.
Oh well. I was impressed that they did take the time to call me. At least I feel like my voice was heard.
7 comments:
I'm very impressed that they called you! Hopefully it was taken seriously and changes will actually be made. I too though, don't buy the "dont' know how many cashiers to use" comment. Doesn't seem like rocket science to me.
I just read this to your father-in-law and he said "I've created a monster!" and was smiling proudly.
Good for you Kat and you made some valid points. Will you go back to see if things have changed?
I haven't decided if I am going to go back. Right now it is a big NO. I may change my mind. We will see.
can't believe you heard from corporate!
i'm sure their cashier policy is "the less people at registers, the less people to pay." it's always about the bottom line. the same thing has been driving me nuts at rivergate targt. 2 lines open and 6 employees standing around chatting. ugghhh.
Wow..I just went back to wal-mart today and had to ask for a manager when the lady ringing me up told me I could not buy Roman's umbrealla because there was no price on it! I said..can you to a PRICE CHECK..she stormed off to find the price herself and when she returned she did not mention a word to me..but slammed her hand down on the grocery bag spinner and told my son to stop spinning it! WoW!!! I say we just ban the wal-mart for now on! Melissa
I'm with you on the Wal-Mart ban! Down with Wal-Mart!
Wow, Melissa, I can't believe that! My problem is that there's not a better option in my mind. Target drives me CRAZY because things never ring up right and then I have to deal with customer service to get things fixed...and never enough cashiers. Harris Cheater is overpriced....UGH!
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